Glug Words

Glug Words Support

Updated October 29, 2026

Need help with a purchase, your learning progress or sound? Find an answer below, or get in touch.

Frequently asked questions

I paid, but Premium is still locked. How do I restore it?

Connect to the internet and make sure the App Store uses the Apple Account that made the purchase. Open Settings at the top right of the Glug Words home screen, then tap Restore Purchases under Premium. The purchase screen also has a restore option at the bottom. An active subscription or lifetime unlock can be restored; an expired or refunded purchase does not keep Premium unlocked.

Apple support guide
How do I cancel a subscription or free trial?

On your iPhone, open Settings → your name → Subscriptions → Glug Words, then cancel the subscription or trial. Check the status and expiration date shown by Apple. Deleting the app does not cancel a subscription. Lifetime unlock is a one-time purchase and does not renew.

Apple support guide
Will my progress return on a new device or after reinstalling?

Purchases and learning progress are separate. With the same Apple Account, you can restore an active subscription or lifetime unlock on a new device. The app currently has no account system or cloud progress sync. Levels, coins, your collection and review history are stored on your device. Deleting the app removes that local data; Restore Purchases does not restore learning progress. Please contact us before deleting the app to troubleshoot an issue.

What if a payment fails, I am charged twice or I need a refund?

Apple handles payments and refunds. If you were charged without being unlocked, check your Apple purchase history and try restoring before buying again. You can request a refund through Apple’s Report a Problem website; Apple determines eligibility. If Premium still will not unlock, email us.

Request a refund from Apple
Why is there no sound? Can I learn offline?

Learning content and word recordings work offline; purchases and restoration need an internet connection. Turn on Read words aloud in the app’s Settings, check your device’s media volume and check whether audio is going to Bluetooth headphones. Music and sound effects have separate switches.

What is free, and what happens when a subscription expires?

The first two chapters in each learning stage are free. Premium unlocks every chapter through an active subscription or a lifetime purchase. When a subscription expires, the free chapters remain available and your learning records stay on your device. Current prices, subscription periods and eligible trial offers appear in the app.

How do I change the interface and meaning language?

Open Settings on the home screen and use I speak… to choose a language. The app supports Simplified Chinese, Traditional Chinese, English, Japanese, Korean, German, French and Spanish. English mode uses sound instead of a translated meaning potion.

Still need a hand?

support_glugwords@163.com

Please include your device model, iOS version, app version, steps to reproduce the issue and, if useful, a screenshot. Do not send passwords, verification codes or full payment details.